Privacy policy
Last updated: 05/28/2024
Introduction
This Privacy Policy outlines the practices of Haussentials ("Company," "we," "us," or "our") regarding the collection, use, and disclosure of your personal information when you visit our website haussentials.com ("Site"), utilize our services, make a purchase, or communicate with us (collectively referred to as "Services").
Please carefully review this Privacy Policy. By using or accessing any of our Services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please refrain from using or accessing our Services.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to account for changes in our practices or to comply with legal, operational, or regulatory requirements. Any changes will be posted on this page, with an updated “Last updated” date. We encourage you to periodically review this Privacy Policy to stay informed about how we handle your personal information.
How We Collect and Use Your Personal Information
We may collect various types of personal information depending on how you interact with our Site and Services. The term "personal information" refers to information that can be used to identify you, either directly or in combination with other information. Below are the categories and types of personal information we may collect.
Information You Provide to Us Directly
This includes information you submit through our Services, such as:
- Basic contact details: Including your name, address, phone number, and email.
- Order information: Including your name, billing address, shipping address, payment details, email address, and phone number.
- Account information: Including your username, password, and security questions.
- Shopping history: Including items you have viewed, added to your cart, or wish list.
- Customer support information: Including information you provide when you communicate with us for customer support.
Certain features and functionalities of our Services may require you to provide personal information. While you have the choice not to provide such information, please note that it may prevent you from fully utilizing these features and functionalities.
Information We Collect through Cookies and Similar Technologies
We automatically collect certain information related to your interactions with our Services, referred to as "Usage Data." This collection is facilitated through cookies, pixels, and similar tracking technologies (collectively referred to as "Cookies"). Usage Data encompasses information about how you access and use our Site and account, including device information, browser type, network connection details, IP address, and other interaction metrics.
Information Acquired from Third Parties
We may also gather information about you from third parties, including vendors and service providers who collect data on our behalf. This includes:
- Service partners such as Shopify that support our Site and Services.
- Payment processors that collect payment details (e.g., bank account, credit/debit card information, billing address) to facilitate transactions and provide you with the products or services requested.
Furthermore, when you interact with our Site, Services, or advertisements, through actions such as visiting our Site or clicking on emails, we or our partners may automatically collect information via online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.
The information obtained from third parties will be processed in compliance with this Privacy Policy. Please note that we are not responsible for the accuracy of the information provided by third parties nor are we accountable for their policies or practices. Refer to the section ‘Third Party Websites and Links’ for additional information.
Use of Personal Information
We may use the personal information we collect or acquire for various purposes, including:
- Providing Products and Services: Facilitating the provision of our services, processing your orders, facilitating delivery, sending notifications related to your account, managing your account, arranging shipping, and enabling you to post reviews.
- Marketing and Advertising: Utilizing your personal information for marketing and promotional activities, including sending marketing communications via email or text message, displaying advertisements for products or services, and tailoring the services and advertisements on our site.
- Security and Fraud Prevention: Detecting, investigating, or taking action against potentially fraudulent, illegal, or malicious activities. It is your responsibility to keep your account credentials secure. We urge you not to share your username, password, or other access details with anyone. If you suspect that your account has been compromised, please contact us immediately.
- Communication and Support: Using personal information for customer support and improving our services, which aligns with our legitimate interests in maintaining responsiveness, providing effective services, and sustaining our business relationship with you.
- Compliance with Legal Obligations: Using personal information to comply with our legal obligations, enforce our terms of service, and protect the safety and security of our services and users.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Cookies and Tracking Technologies
We employ cookies to enhance and facilitate our Site and Services. For detailed information on the cookies utilized in conjunction with Shopify, refer to Shopify’s Cookie Policy. Cookies serve various purposes such as remembering your preferences, running analytics, and understanding user interactions, which aid in improving and optimizing our Services. Third-party service providers may also be allowed to use cookies on our Site.
You have the option to configure your browser settings to remove or reject cookies. Additionally, you can utilize the GDPR (EU) and CPRA (US) popups to manage your cookie preferences. However, please be aware that disabling cookies may adversely affect your user experience and may cause certain Services or features to function improperly or become unavailable. Additionally, disabling cookies might not entirely prevent the sharing of necessary information with third parties such as our advertising partners. If you are a resident of California and want us to stop sharing your personal information, please contact us. The California Privacy Rights Act (CPRA) provides you with the right to control who can sell or share your personal data.
How We Disclose Personal Information
We may disclose your personal information to third parties under certain circumstances, in compliance with this Privacy Policy. These circumstances include:
- Third-Party Service Providers: We may share your personal information with vendors or third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping services.
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Business and Marketing Partners: Your personal information may be shared with our business and marketing partners to deliver services and advertisements. These partners include:
- Shopify: We leverage Shopify for supporting personalized advertising through third-party services.
- Google Ads: We use Google Ads for targeted advertising and marketing campaigns. Google Ads uses cookies to serve ads based on a user's prior visits to our website.
- Facebook, Instagram, and Meta Pixel: We use Facebook, Instagram, and Meta Pixel for targeted advertising and marketing campaigns. Meta Pixel uses cookies to collect data on our users' behavior and their devices.
- Pinterest Ads: We use Pinterest Ads for targeted advertising and marketing campaigns. Pinterest Ads uses cookies to serve ads based on a user's prior visits to our website.
- TikTok Ads: We use TikTok Ads for targeted advertising and marketing campaigns. TikTok Ads uses cookies and other tracking technologies to serve ads based on a user's prior visits to our website and their online activity.
- Tidio Live Chat: We use Tidio Live Chat to provide live chat support to our users. Tidio Live Chat may collect data such as IP address, chat history, and personal information provided during the chat.
These business and marketing partners will process your information according to their own privacy policies. We encourage you to review these policies to understand their data processing practices.
- User-Directed Sharing: We may disclose certain information to third parties if you direct or request us to do so, or otherwise provide your consent. This includes instances where sharing is necessary for product shipping or facilitated through the use of social media widgets or login integrations.
- Affiliates and Corporate Group: Personal information may be shared within our corporate group or with our affiliates for legitimate business purposes.
- Legal and Business Transactions: We may disclose personal information in connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and other legal requests), to enforce terms of service, and to protect the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information to the entities mentioned for the purposes outlined in the "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" sections:
| Category | Categories of Recipients |
|---|---|
| Identifiers (e.g., basic contact details, order and account information) | Vendors and third parties providing services (e.g., internet service providers, payment processors, fulfillment partners, customer support, data analytics providers), Business and marketing partners, Affiliates |
| Commercial information (e.g., order information, shopping information, customer support information) | Vendors and third parties providing services (e.g., internet service providers, payment processors, fulfillment partners, customer support, data analytics providers), Business and marketing partners, Affiliates |
| Internet or other similar network activity (e.g., Usage Data) | Vendors and third parties providing services (e.g., internet service providers, payment processors, fulfillment partners, customer support, data analytics providers), Business and marketing partners, Affiliates |
Please note that we do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Sale and Sharing of Personal Information for Marketing Purposes
If we have engaged in the sale and sharing of personal information over the past 12 months for advertising and marketing purposes. This is outlined in the chart below:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers (e.g., basic contact details, order and account information) | Business and marketing partners |
| Commercial information (e.g., records of products or services purchased, shopping information) | Business and marketing partners |
| Internet or other similar network activity (e.g., Usage Data) | Business and marketing partners |
User Generated Content
Our Services may offer features that allow you to post product reviews and other user-generated content. When you opt to submit user-generated content to any public area of the Services, please be aware that this content becomes public and can be accessed by anyone.
We have no control over who may access the information you choose to make public and cannot guarantee that parties who have access to such information will maintain its privacy or keep it secure. Haussentials is not responsible for the privacy or security of any information that you make publicly available through the Services, nor are we responsible for the accuracy, use, or misuse of any information that you disclose or receive from third parties through the Services.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that while we implement a variety of security measures to protect your personal information, no security system is impenetrable. As such, we cannot guarantee absolute security of your information. Moreover, any information transmitted to us over the internet may not be secure, and there is always a degree of risk involved in such transmission. We strongly advise you to exercise caution when transmitting sensitive or confidential information and to avoid using unsecured channels for such communications.
For your safety, always ensure that you are on the correct website (haussentials.com) and that a secure connection is established. You can verify this by checking the browser address bar (URL) for the "https://" protocol and a lock icon. These signs indicate that the connection is secure and that the SSL (Secure Sockets Layer) encryption is active and valid. SSL is a security protocol that encrypts the data transmitted between your browser and the website, helping protect your information from interception or tampering.
We retain your personal information for varying lengths of time, depending on several factors such as the necessity of the information for maintaining your account, provision of Services, compliance with legal obligations, resolution of disputes, and enforcement of applicable contracts and policies.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information. Please note that these rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.
- Right to Access / Know: You have the right to request access to the personal information that we hold about you and to be informed about its use and sharing.
- Right to Delete: You have the right to request the deletion of your personal information that we have.
- Right to Correct: If you believe that any personal information we have about you is incorrect, you have the right to request that we correct this information.
- Right of Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller without hindrance from us.
- Right to Opt-out of Sale or Sharing or Targeted Advertising: You may have the right to direct us not to sell or share your personal information or to opt-out of the processing of your personal information for purposes considered to be targeted advertising, as defined in applicable privacy laws. To request Haussentials not to sell or share your personal information, please visit https://haussentials.com/pages/data-sale-opt-out.
- Right to Limit and/or Opt-out of Use and Disclosure of Sensitive Personal Information: If applicable, you have the right to direct us to limit our use and/or disclosure of sensitive personal information to what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to request that we stop processing or restrict the processing of your personal information.
- Withdrawal of Consent: If our processing is based on your consent, you may have the right to withdraw your consent at any time. Withdrawal of your consent does not affect the lawfulness of the processing carried out before you withdrew your consent.
- Right to Appeal: If we decline your request under rights of access, you have the right to challenge our decision.
- Managing Communication Preferences: You may choose to opt-out of receiving our marketing communications by following the unsubscribe instructions included in these communications.
Please note that we may need to verify your identity before responding to your requests.
We will not discriminate against you for exercising your rights under data protection laws. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality for goods. Please contact us if you have questions or wish to exercise your rights. We commit to resolving complaints about your privacy and our collection or use of your personal information within a reasonable timeframe.
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third-party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit Shopify Privacy.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. We will make every effort to address your concerns in a timely and satisfactory manner. If you are not satisfied with our response or believe that we are not processing your personal information in accordance with applicable laws, you may have the right to lodge a complaint with your local data protection authority.
International Users
Please be aware that we may transfer, store, and process your personal information outside of your country of residence, including in the United States. By using our Services, you consent to the transfer of your personal information to countries that may have different data protection laws than your country of residence.
If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom (UK), we will take appropriate measures to ensure that such transfers comply with applicable data protection laws. This may include relying on standard contractual clauses approved by the European Commission or other recognized transfer mechanisms.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights or make a complaint, please contact us at legal@haussentials.com.