Refund policy

At Haussentials, customer satisfaction is our top priority. We offer a 30-day return policy, giving you ample time to evaluate your purchase. If you are not completely satisfied, we are here to assist you!

How Our Return Policy Works

Condition of the Item:

  • Items must be unused, in their original packaging, and include all tags.
  • Keep the receipt or proof of purchase handy.

 

Initiating the Return:

  • Contact us at returns@haussentials.com or via the contact us page to start the return process.
  • We will provide instructions and the appropriate return address.
  • Do not send items back without prior communication.
  • For damaged or defective items, please include clear photos of the damage or defect along with your return request.

 

Shipping and Handling:

  • Once your return is accepted, we will provide a shipping label and instructions for sending the package back to us.

 

Damaged, Defective, or Incorrect Items:

  • If your order arrives damaged, defective, or incorrect, contact us immediately at support@haussentials.com. We will promptly resolve the issue.
  • Please include photos of the damaged or defective item(s) when you contact us.

 

Items Ineligible for Return:

  • Certain items are not eligible for return, including:
    • Custom products (e.g., tailor-made items)
    • Hazardous materials
    • Flammable liquids or gases
    • Final sale items
    • Gift cards
  • For specific inquiries about ineligible items, contact us for clarification.

 

Unacceptable Returns:

Haussentials will not accept the following unreasonable disputes:

  • The buyer does not like the item.
  • The product description is not real.
  • Products smell unusual.
  • The buyer ordered the wrong items or SKU.
  • The shipping address was provided incorrectly (after order has been shipped).
  • Product differences were negotiated in advance.
  • Tracking information deleted by logistics companies or local post offices.
  • Packages returned/discarded/detained due to the consignee’s failure to comply with customs clearance in line with the foreign trade policies of certain countries.

 

Exchanges:

  • For exchanges, return the original item and place a new order once the return is accepted. This ensures a faster processing time.

 

European Union Shoppers:

  • If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period during which you can cancel or return your order. Ensure the item is in its original condition, as specified above.

 

Return Window Extension:

  • During the period from December 10 to December 31, 2024, we offer an extended return window of 40 days from the delivery date.

 

Refund Process:

  • Once we receive and inspect your return, we will initiate a refund to your original payment method within 10 business days. Note that your bank or credit card company may take additional time to process the refund.
  • If you have not received your refund after 15 business days, contact us at support@haussentials.com.

 

Return Fees:

  • Remorse Returns: No return shipping fee will be charged.
  • Defective Returns: No return shipping fee will be charged.

 

Contact Us:

Thank you for shopping with Haussentials!